Shipping and Returns
Shipping
We currently ship to the United Kingdom mainland. For shipping elsewhere, please contact us for details.
We usually send our items via TNT, DHL, Parcelforce and Royal Mail, however we may choose another courier without notice.
Please note that all delivery estimates and lead times given are estimates. Generally speaking, items in stock are dispatched 1 – 2 working days after cleared payment. Items out of stock or limited stock items may take substantially longer unless stated otherwise.
We give no guarantees on exact delivery times. Where delivery will be longer than the estimated period given, we will advise prior to processing the order. Where a product is not in stock, we will advise before dispatch.
We are no longer responsible for the items once they have been dispatched to the relevant courier.
Refunds
Our refund and returns policy is inline with the UK law.
For all online sales, you have the right to cancel your order within 14 days of receiving the items.
If your items have not yet been dispatched, the order will be cancelled and a full refund will be given within 14 days.
If the items have already been received, you will need to return the items, at you own cost. Refunds will be issued within 14 days of the item being returned.
We expect the goods to return in the exact condition that they were originally dispatched.
We may charge a restocking or repair fee for any items returned unclean, damaged, faulty, with damage to packaging, parts missing, manuals or documents missing, incorrect packaging or not ready for re-sale. The restocking fee can be up to 25% or the original sale value.
The goods to be returned must be unused and well packed in their original packaging. We do not refund your original order postage cost, and the cost of return postage is payable by you. We suggest that you use a recorded delivery method and with insurance for high cost items, as we cannot be held responsible for any losses or damages incurred in transit back to us.
Refunds and exchanges will not be processed until returned goods have been examined, if following return goods are in an unfit state then we reserve the right to refuse any refund or exchange and invite the customer to collect their goods.
If you cancel an order for an item of equipment which has been specifically made to your requirements, you will be liable, in addition to the above, to bear the costs of converting the equipment to standard specification. Where the said item cannot be converted then the you will be liable for the cost of manufacture up to the time of cancellation, as well as the liabilities outlined in the paragraphs above.
Returns
We do not accept returns or refunds after 14 days of receiving the items. Our items come with a full years warranty and remote technical support. See our terms and conditions for more details.
Faulty or damaged items. It is your responsibility to inform us of any damage or faults on the machine when it is delivered. Proof will be required for claiming for damage or faults discovered after the items have been delivered.
If your item arrives damaged or not working, please contact us immediatley for technical support or to discuss a replacement or refund.
Genuine faults or mechanical issues will be dealt with under the warranty. Wearing parts will not be covered on the warranty.
Attempting to fix the the isues yourselves by tampering with the items may void the warranty.
Proof of purchase will be required to process all refunds and returns.
